ICT-Based Inter-organisational Knowledge Exchange: A Narrative Literature Review Approach
Abstract
Organisations are increasingly seeking collaborations across organisational boundaries, and the digitalisation of organisation can greatly accelerate people to exchange knowledge in such inter-organisational collaborations. Therefore, Information and Communication Technologies (ICTs) play a more significant role in organisations' inter-organisational knowledge exchange (IOKE) than ever before. However, current studies provide somewhat fragmented perspectives through which knowledge and technology may be interpreted. It is critical now for research and practice to understand how ICTs shape IOKE. This study accordingly explores how IOKE is conceptualised from different ICT perspectives and understand their limitations and implications. The paper contributes to understanding the dynamic nature of IOKE from ICT perspectives and calls for future research to conceptualise IOKE from a more integrative view.
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