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Table of Contents
Responsible AI and Analytics for an Ethical and Inclusive Digitized Society
Denis Dennehy, Anastasia Griva, Nancy Pouloudi, Yogesh Dwivedi, Ilias Pappas, Matti Mäntymäki
Front Matter

Adopting AI for Digital Transformation and Public Good


Affordances in Human-Chatbot Interaction: A Review of the Literature
Morten Mygland, Morten Schibbye, Ilias Pappas, Polyxeni Vassilakopoulou
3-17
AI in the Workplace: Exploring Chatbot Use and Users’ Emotions
Lorentsa Gkinko, Amany Elbanna
18-28
Chatbots at Work: A Taxonomy of the Use of Chatbots in the Workplace
Lorentsa Gkinko, Amany Elbanna
29-39
A Process Model of Artificial Intelligence Implementation Leading to Proper Decision Making
Mohammad Merhi
40-46
AI: Opportunities and Challenges - The Optimal Exploitation of (Telecom) Corporate Data
Polyxeni Palaiogeorgou, Christos Gizelis, Antonios Misargopoulos, Filippos Nikolopoulos-Gkamatsis, Michalis Kefalogiannis, Antonis Christonasis
47-59
Electronic Procurement Practices in the Public Sector: The Case of an Inter-organizational Information System in Ghana
Michael Agbeko, John Effah, Richard Boateng
60-70
Adopting Artificial Intelligence in the Saudi Arabian Public Sector: Preliminary Findings
Albandari Alshahrani, Denis Dennehy, Matti Mäntymäki
71-81
Achieving Digital-Driven Patient Agility in the Era of Big Data
Rogier Wetering
82-93
Responsible Machine Learning Pilot Test Projects: A Medical Coding Case Study
Samantha Champagnie, Janis Gogan
94-106

AI and Analytics Decision Making


Wise Data-Driven Decision-Making
Morteza Namvar, Ali Intezari
109-119
Data-Driven Collaborative Human-AI Decision Making
Gregoris Mentzas, Katerina Lepenioti, Alexandros Bousdekis, Dimitris Apostolou
120-131
Always Trust the Advice of AI in Difficulties? Perceptions Around AI in Decision Making
Amit Kushwaha, Ruchika Pharswan, Arpan Kar
132-143
Big Data Analytics Affordances for Social Innovation: A Theoretical Framework
Ilias Pappas, Devinder Thapa
144-149
COVID-19 Discrepancies Rising from Population Density Political Polarization Exacerbates Policy Gap
Mouwafac Sidaoui, Nicholas Abrams, Abhishruti Adhikari
150-158

AI Philosophy, Ethics and Governance


Ethics and AI Issues: Old Container with New Wine?
Fred Niederman, Elizabeth Baker
161-172
Governing Artificial Intelligence and Algorithmic Decision Making: Human Rights and Beyond
Vasiliki Koniakou
173-184
Analysing AI via Husserl and Kuhn How a Phenomenological Approach to Artificial Intelligence Imposes a Paradigm Shift
Daire Boyle
185-197
The Ethical Implications of Lawtech
Rónán Kennedy
198-207
Deploying AI Governance Practices: A Revelatory Case Study
Emmanouil Papagiannidis, Ida Enholm, Chirstian Dremel, Patrick Mikalef, John Krogstie
208-219
Towards Ecosystems for Responsible AI
Matti Minkkinen, Markus Zimmer, Matti Mäntymäki
220-232
Ethics in AI
Tanay Chowdhury, John Oredo
233-241

Privacy and Transparency in a Digitised Society


Stop Ordering Machine Learning Algorithms by Their Explainability! An Empirical Investigation of the Tradeoff Between Performance and Explainability
Jonas Wanner, Lukas-Valentin Herm, Kai Heinrich, Christian Janiesch
245-258
Gender Bias in AI: Implications for Managerial Practices
Ayesha Nadeem, Olivera Marjanovic, Babak Abedin
259-270
A Systematic Review of Fairness in Artificial Intelligence Algorithms
Khensani Xivuri, Hossana Twinomurinzi
271-284
Is Downloading This App Consistent with My Values?
Sarah Carter
285-291
Operationalization of a Glass Box Through Visualization: Applied to a Data Driven Profiling Approach
Niels Netten, Arjen Suijker, Mortaza Bargh, Sunil Choenni
292-304

Digital Enabled Sustainable Organisations and Societies


Artificial Intelligence and the Evolution of Managerial Skills: An Exploratory Study
Laurent Giraud, Ali Zaher, Selena Hernandez, Akram Al Ariss
307-317
The Diffusion of Innovation Experience
Gustav Plessis, Hanlie Smuts
318-329
Exploring the Link Between Digitalization and Sustainable Development: Research Agendas
Yashoda Karki, Devinder Thapa
330-341
Research Trends, Theories and Concepts on the Utilization of Digital Platforms in Agriculture: A Scoping Review
Abraham Sam, Sara Grobbelaar
342-355
The Impact of Industry 4.0 on the Business Models of Small and Medium Enterprises: A Systematic Literature Review
Abdul Soondka, Hanlie Smuts
356-367

Digital Technologies and Organisational Capabilities


BIM as a Boundary Object in Construction Projects: A Knowledge-as-Practice Perspective
Jing Wang, Pamela Abbott, Efpraxia Zamani
371-382
Understanding How Enterprise Architecture Contributes to Organizational Alignment
Hong Guo, Jingyue Li, Shang Gao, Darja Smite
383-396
How EA-Driven Dynamic Capabilities Enable Agility: The Mediating Role of Digital Project Benefits
Rogier Wetering
397-410
ICT-Based Inter-organisational Knowledge Exchange: A Narrative Literature Review Approach
Yuzhen Zhu, Efpraxia Zamani, Jorge Martins, Ana Vasconcelos
411-422
Industry 4.0 and Organisations: Key Organisational Capabilities
Stefan Smuts, Alta Merwe, Hanlie Smuts
423-438

Digitised Supply Chains


How Does IOS-Enabled Business Intelligence Enhance Supply Chain Performance?
Caleb Kumi, David Asamoah, Benjamin Agyei-Owusu
441-453
A Review of AI in the Supply Chain Industry: Preliminary Findings
Conn Smyth, Denis Dennehy, Samuel Fosso-Wamba
454-466
Dynamic Capability Theory as a Lens to Investigate Big Data Analytics and Supply Chain Agility
Trevor Cadden, Guangming Cao, Raymond Treacy, Ying Yang, George Onofrei
467-480
The Effect of Data Driven Culture on Customer Development and Firm Performance: The Role of Supply Chain Information Sharing and Supply Chain Information Quality
Benjamin Agyei-Owusu, Mawuli Amedofu, David Asamoah, Caleb Kumi
481-492

Customer Behavior and E-business


The Use of Elaboration Likelihood Model in eWOM Research: Literature Review and Weight-Analysis
Elvira Ismagilova, Yogesh Dwivedi, Nripendra Rana
495-505
Explaining the Network of Factors that Influence the Timing of and Decision to Upgrade Enterprise Systems
Candice Petersen, Lisa Seymour
506-518
An Overview of the Application of Sentiment Analysis in Quality Function Deployment
Blessed Sarema, Stephen Matope
519-531
Cash is King, Isn’t It? Payment Preferences and Switching Intentions of German Customers
Matthias Murawski, Serena Scomparin, Markus Bick
532-544
Mining Segmentation Patterns Using e-Commerce Retail Data: An Experience Report
Anastasia Griva, Denis Dennehy
545-551

Blockchain


Blockchain in a Business Model: Exploring Benefits and Risks
Davit Marikyan, Savvas Papagiannidis, Omer Rana, Rajiv Ranjan
555-566
Key Characteristics to Create Optimized Blockchain Consensus Algorithms
J. Leo, Marié Hattingh
567-579
A Systematic Literature Review of Blockchain Consensus Protocols
Sikho Luzipo, Aurona Gerber
580-595
Blockchain’s Impact on Consumer’s Perspective in the Luxury Fashion Industry: A Position Paper
Jean Noonan, Patrick Doran
596-606

Information Systems Development


Digital Transformation of Software Development: Implications for the Future of Work
Samuli Laato, Matti Mäntymäki, Teemu Birkstedt, A. Islam, Sami Hyrynsalmi
609-621
Business Analytics Continuance in Software Development Projects – A Preliminary Analysis
Muhammad Ahmad, Iftikhar Ahmad, Iqra Khan
622-628
Artificial Intelligence (AI) Capabilities, Trust and Open Source Software Team Performance
Babu Thummadi
629-640

Social Media and Analytics


Modeling Malicious Behaviors and Fake News Dissemination on Social Networks
Kento Yoshikawa, Masatsugu Ichino, Hiroshi Yoshiura
643-655
Developing Machine Learning Model for Predicting Social Media Induced Fake News
David Langley, Caoimhe Reidy, Mark Towey, Manisha Manisha, Denis Dennehy
656-669
A Deep Multi-modal Neural Network for the Identification of Hate Speech from Social Media
Gunjan Kumar, Jyoti Singh, Abhinav Kumar
670-680
Influencer is the New Recommender: Insights for Enhancing Social Recommender Systems
Ransome Bawack, Emilie Bonhoure
681-691
Impact of COVID-19 Pandemic on E-participation of Fans in Sports Events
Vishal Mehra, Pooja Sarin, Prabhsimran Singh, Ravinder Sawhney, Arpan Kar
692-703
Investigating the Dynamics of Polarization in Online Discourse During COVID-19 Pandemic
Samrat Gupta, Gaurav Jain, Amit Tiwari
704-709
Ecosystem of Social Media Listening Practices for Crisis Management
Lucia Herrera, Tim Majchrzak, Devinder Thapa
710-722
#SDG13: Understanding Citizens Perspective Regarding Climate Change on Twitter
Prabhsimran Singh, Surleen Kaur, Yogesh Dwivedi, Sandeep Sharma, Ravinder Sawhney
723-733

Teaching and Learning


A Multi-level Analysis of Mistrust/Trust Formation in Algorithmic Grading
Stephen Jackson, Niki Panteli
737-743
Computational Numeracy (CN) for Under-Prepared, Novice Programming Students
Carla Coetzee, Machdel Matthee
744-756
Using Data Analytics to Detect Possible Collusion in a Multiple Choice Quiz Test
Michael Lang
757-762
Perceptions of Students for a Gamification Approach: Cities Skylines as a Pedagogical Tool in Urban Planning Education
Tayyeb Khan, Xin Zhao
763-773
Social Exclusion in Gamified Information Systems
Arthur Poll, Izak Zyl, Jan Kroeze
774-786

 


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