Customer Service Training VR Game System Using a Multimodal Conversational Agent
Abstract
Hospitality is the primary focus in many service industries. Staff can improve customer satisfaction by grasping the customer’s situation accurately and responding to it appropriately. To cultivate these skills, we propose a VR training system based on multimodal recognition of the customer’s status during service. A preliminary user study of a claim handling situation is also summarized.
Domains
Computer Science [cs]| Origin | Files produced by the author(s) |
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