Value Driven Transformation of Care Work – A Use Case - Collaborative Networks in Digitalization and Society 5.0 Access content directly
Conference Papers Year : 2022

Value Driven Transformation of Care Work – A Use Case

Vanita Römer
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  • PersonId : 1399252
Julia Friedrich
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  • PersonId : 1399253
Robert Wolf
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Abstract

A holistic design of person-related services, like care work, requires a combined vision, that takes into consideration the customer’s, as well as the care-giver’s, and the organizational perspective. This is especially important when agile and collaborative work-systems are being implemented in person-related service systems, as different perspectives - and therefore beliefs, needs and values of the people involved - are to be considered. This paper presents a new perspective on values that need to be mapped and shaped when agile work systems in care-giving services are being designed. As a result, it describes a transformational process that has, at its center, concrete collaboration and service values out of which practical implications and an organization (re-)design process is deduced. This leads to a value-driven transformational process that takes into account all aspects of an organization to sustainably develop person-related service systems and that challenges existing service management and design approaches.
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Wednesday, January 1, 2025
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hal-04642044 , version 1 (09-07-2024)

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Vanita Römer, Julia Friedrich, Christian Zinke-Wehlmann, Robert Wolf. Value Driven Transformation of Care Work – A Use Case. 23th Working Conference on Virtual Enterprises (PRO-VE), Sep 2022, Lisbon, Portugal. pp.555-563, ⟨10.1007/978-3-031-14844-6_44⟩. ⟨hal-04642044⟩
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