Towards Supporting the Existing Workplace Practices of a Community of Brazilian Healthcare Professionals - Human-Computer Interaction – INTERACT 2013 Access content directly
Conference Papers Year : 2013

Towards Supporting the Existing Workplace Practices of a Community of Brazilian Healthcare Professionals

Abstract

With the increasing affordability of computers, displays and telecommunications, the scenario of introducing digital Information and Communication Technologies (ICT) into communities with little or no previous exposure to computing has become common place. Understanding how ICT affects the functioning of such communities is important for determining design and introduction strategies that can minimize the disruption of well established practices in said scenarios. We designed and introduced a ticketing system within a community of Brazilian healthcare professionals that have little or no previous exposure to computing. Visualizing individual people led to tasks directed towards particular individuals. Visualizing people interactions promoted open-ended and communal tasks. We observed that professionals circumvented the original design of the system to introduce unimplemented functionalities and support their well-established social-based information management practices.
Fichier principal
Vignette du fichier
978-3-642-40498-6_62_Chapter.pdf (748.32 Ko) Télécharger le fichier
Origin : Files produced by the author(s)
Loading...

Dates and versions

hal-01510528 , version 1 (19-04-2017)

Licence

Attribution

Identifiers

Cite

Sidney Fels, Junia Anacleto, Roberto Calderon. Towards Supporting the Existing Workplace Practices of a Community of Brazilian Healthcare Professionals. 14th International Conference on Human-Computer Interaction (INTERACT), Sep 2013, Cape Town, South Africa. pp.689-696, ⟨10.1007/978-3-642-40498-6_62⟩. ⟨hal-01510528⟩
56 View
56 Download

Altmetric

Share

Gmail Facebook X LinkedIn More