On the Interaction of Source and Channel Choice in the Government-to-Business Context - Electronic Government Access content directly
Conference Papers Year : 2012

On the Interaction of Source and Channel Choice in the Government-to-Business Context

Yvon van Den Boer
  • Function : Author
  • PersonId : 994122
Lidwien van De Wijngaert
  • Function : Author
  • PersonId : 1010748
Willem Pieterson
  • Function : Author
  • PersonId : 1010749
Rex Arendsen
  • Function : Author
  • PersonId : 1010750

Abstract

Communication processes between governments and businesses are increasingly networked. This paper increases our understanding of the information seeking behavior of businesses in the Government-to-Business domain. We conducted a quantitative study among Small and Medium-sized Enterprises in the Netherlands to discover source-channel interaction. The results provided several interactions regarding nature of relationships with sources, channel and source choice. This proves that it is important to consider source and channel choice together to gain an important insight regarding information seeking behavior of businesses. Today’s networked environment implies that besides having direct contact with governments, businesses make use of other sources to get governmental information. In addition, they use various channels to contact these sources, suitable to the type of relationships. This is vital information for governments, because it helps to optimize their service delivery strategy towards businesses.
Fichier principal
Vignette du fichier
978-3-642-33489-4_3_Chapter.pdf (296.92 Ko) Télécharger le fichier
Origin : Files produced by the author(s)
Loading...

Dates and versions

hal-01543578 , version 1 (21-06-2017)

Licence

Attribution

Identifiers

Cite

Yvon van Den Boer, Lidwien van De Wijngaert, Willem Pieterson, Rex Arendsen. On the Interaction of Source and Channel Choice in the Government-to-Business Context. 11th International Conference on Electronic Government (EGOV), Sep 2012, Kristiansand, Norway. pp.27-39, ⟨10.1007/978-3-642-33489-4_3⟩. ⟨hal-01543578⟩
152 View
72 Download

Altmetric

Share

Gmail Facebook X LinkedIn More