Improving the Debate: Interface Elements that Enhance Civility and Relevance in Online News Comments - Human-Computer Interaction – INTERACT 2021 Access content directly
Conference Papers Year : 2021

Improving the Debate: Interface Elements that Enhance Civility and Relevance in Online News Comments

Abstract

Online news websites face an increasing amount of hateful reactions of readers, and reactive attempts at enabling more civil discourse, such as moderation, do not prove sufficient. In this study, we propose a proactive approach to counter anti-social behavior by redesigning the comment section’s interface. We conducted an exploratory online experiment with 255 participants to determine the impact of including a discussion statement related to the news article’s topic in combination with two types of opinion elements. Results reveal a significant positive effect of the novel interfaces on civility and relevance, compared to a traditional comment section (control group). Users evaluated the pragmatic qualities of the traditional comment section significantly more positive compared to the interface with a discussion statement and the continuous opinion element.
Fichier principal
Vignette du fichier
520518_1_En_25_Chapter.pdf (546.09 Ko) Télécharger le fichier
Origin : Files produced by the author(s)

Dates and versions

hal-04215483 , version 1 (22-09-2023)

Licence

Attribution

Identifiers

Cite

Emilie Bossens, Elias Storms, David Geerts. Improving the Debate: Interface Elements that Enhance Civility and Relevance in Online News Comments. 18th IFIP Conference on Human-Computer Interaction (INTERACT), Aug 2021, Bari, Italy. pp.433-450, ⟨10.1007/978-3-030-85610-6_25⟩. ⟨hal-04215483⟩
7 View
6 Download

Altmetric

Share

Gmail Facebook X LinkedIn More