A Methodology to Compare the Usability of Information Systems - Responsible Design, Implementation and Use of Information and Communication Technology Access content directly
Conference Papers Year : 2020

A Methodology to Compare the Usability of Information Systems

Rendani Kruger
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  • PersonId : 1163189
Jacques Brosens
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  • PersonId : 1163190
Marié Hattingh
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  • PersonId : 1027720

Abstract

The usability of customer facing software interfaces is a source of competitive advantage for organisations. The usability of systems has also shown to encourage the effective and efficient completion of tasks and in consequence, operations. Furthermore, competitive analysis of the usability of software products has been shown to be a useful tool in the adoption of the user centred design philosophy within organisations. However, low adoption of usability evaluation is prevalent due to a lack of methodologies to support organisations in their endeavours to achieve better usability. Therefore, the purpose of this study is to present a methodology to compare the usability of information systems. By using such a methodology, organisations will be able to gauge the standard of the usability of their information systems, by comparing it to others.
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hal-03774188 , version 1 (09-09-2022)

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Rendani Kruger, Jacques Brosens, Marié Hattingh. A Methodology to Compare the Usability of Information Systems. 19th Conference on e-Business, e-Services and e-Society (I3E), Apr 2020, Skukuza, South Africa. pp.452-463, ⟨10.1007/978-3-030-45002-1_39⟩. ⟨hal-03774188⟩
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