A Systematic Review of Implementation Challenges in Public E-Procurement - Responsible Design, Implementation and Use of Information and Communication Technology Access content directly
Conference Papers Year : 2020

A Systematic Review of Implementation Challenges in Public E-Procurement

Idah Mohungoo
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  • PersonId : 1163187
Irwin Brown
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  • PersonId : 1163188
Salah Kabanda
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  • PersonId : 1053985

Abstract

Challenges faced in public e-procurement implementation are not well understood despite past studies focusing on the phenomenon. This paper, which is based on a systematic literature review of academic papers, seeks to synthesize and examine the key challenges impeding public e-procurement implementation. These challenges are categorized using the Technology-Organization-Environment (TOE) framework as follows (1) Technological challenges: e-procurement acceptance and usage, disruptive innovation characteristic of e-procurement, use of digital signatures, security and privacy of technology and technical aspects of e-procurement (2) Organizational challenges: stakeholders’ behavior, leaders’ behavior, shortcomings in leadership, lack of training and skilled personnel, resistance to change, organizational power and politics and the creation of public value underlying e-procurement (3) Environmental/Contextual challenges: regulatory framework for public procurement, Small-and-Medium-Size Enterprise issues, and context of the country. Key e-procurement implementation challenges are grounded in human and contextual issues. So we recommend more case studies on public e-procurement implementation in the future.
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hal-03774187 , version 1 (09-09-2022)

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Idah Mohungoo, Irwin Brown, Salah Kabanda. A Systematic Review of Implementation Challenges in Public E-Procurement. 19th Conference on e-Business, e-Services and e-Society (I3E), Apr 2020, Skukuza, South Africa. pp.46-58, ⟨10.1007/978-3-030-45002-1_5⟩. ⟨hal-03774187⟩
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