A Business Continuity Robustness Assessment Approach Through Disruption’s Sociological Indicators
Abstract
During the last years, International Organizations for Standardization have been developing many quality management tools which are being implemented by several types of organizations. These tools are especially being implemented to manage disasters and reduce activity disruptions’ consequences. However, monitoring the performance of the organizational norm requires developing metrics and assessment tools that can be used easily and on a daily basis to make organizations more resilient to crisis situations. The management tool that this research work considers is the “Business Continuity Plan” known as BCP. One way to assess this type of plan is to define, design then test quantifying and qualifying keys to measure its robustness.
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