Understanding the Organizational Impact of Robotic Process Automation: A Socio-Technical Perspective - Collaborative Networks in Digitalization and Society 5.0 Access content directly
Conference Papers Year : 2022

Understanding the Organizational Impact of Robotic Process Automation: A Socio-Technical Perspective

Abstract

Interest in AI-driven automation software is growing constantly across all industries, as these technologies enable companies to almost automate administrative processes completely and significantly increase operational efficiency. However, many implementation attempts fail due to a lack of understanding of how these technologies affect the various socio-technical aspects that are intertwined in an organisation. This leads to a widening gap between value propositions of automation software and the ability of companies to exploit them. For long-term success, collaboration between humans and software robots in the organization must be optimised. Therefore, the social, technical, and organizational impact of Robotic Process Automation was investigated. Following a socio-technical systems approach, a model was developed and validated in a use case of a company in the mechanical engineering sector. Knowing the influencing factors before launching large-scale automation initiatives will help practitioners to better exploit efficiency potentials and increase the long-term success.
Embargoed file
Embargoed file
0 5 16
Year Month Jours
Avant la publication
Wednesday, January 1, 2025
Embargoed file
Wednesday, January 1, 2025
Please log in to request access to the document

Dates and versions

hal-04642005 , version 1 (09-07-2024)

Licence

Identifiers

Cite

Rafael Götzen, John Von Stamm, Ruben Conrad, Volker Stich. Understanding the Organizational Impact of Robotic Process Automation: A Socio-Technical Perspective. 23th Working Conference on Virtual Enterprises (PRO-VE), Sep 2022, Lisbon, Portugal. pp.106-114, ⟨10.1007/978-3-031-14844-6_9⟩. ⟨hal-04642005⟩
0 View
0 Download

Altmetric

Share

Gmail Mastodon Facebook X LinkedIn More