This article presents an industrial workshop on the design of the Prod-uct-Service System (PSS) for the pharmaceutical sector. The result of the re-search is a new PSS solution for high-value machines with advanced technology used in pharmaceutical production. When designing this PSS, the attention was paid to the specific features of the pharmaceutical sector and pharmaceutical pro-duction, problems as well as the needs and requirements of a pharmaceutical company. Taking into account all these elements aim to develop a comprehensive solution. The workshops were divided into stages and presented in a very syn-thetic way. Thearticle illustrates the collaboration between the machine selling company (manufacturer's representative), pharmaceutical company and scientists to co-design effective PSS solutions.