Emerging Technologies and Emergent Workplaces: Findings from an Ethnographic Study at an Indian IT Organization - Re-imagining Diffusion and Adoption of Information Technology and Systems: A Continuing Conversation Access content directly
Conference Papers Year : 2020

Emerging Technologies and Emergent Workplaces: Findings from an Ethnographic Study at an Indian IT Organization

Abstract

Over the past four decades, Indian Information Technology (IT) industry has been delivering traditional software and BPM (Business Process Management) services to its clients across the globe. Providing cost-optimized, yet high-quality services following standard process methodologies has made it an attractive destination to clients across industry verticals. Today, the challenge before this industry is to provide emerging technology solutions to clients in their digital transformation drive. Situated at this pivotal juncture in its journey, the ‘work from home’ (WFH) norm during to the recent COVID-19 pandemic posits challenges of a new kind for this sector. We explore these challenges based on our four-month ethnographic study (Jan-May, 2020) in a service-based IT organization situated in Bengaluru, which over the past five years has been developing Artificial Intelligence (AI) based solutions to its clients.
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hal-03701801 , version 1 (22-06-2022)

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Vinay Reddy Venumuddala, Rajalaxmi Kamath. Emerging Technologies and Emergent Workplaces: Findings from an Ethnographic Study at an Indian IT Organization. International Working Conference on Transfer and Diffusion of IT (TDIT), Dec 2020, Tiruchirappalli, India. pp.54-66, ⟨10.1007/978-3-030-64849-7_6⟩. ⟨hal-03701801⟩
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