A Method to Guide the Concretization of Costs and Benefits in Service-Dominant Business Models - Advances in Information and Communication Technology
Conference Papers Year : 2020

A Method to Guide the Concretization of Costs and Benefits in Service-Dominant Business Models

Rick Gilsing
  • Function : Author
  • PersonId : 1154264
Oktay Turetken
  • Function : Author
  • PersonId : 998580
Baris Ozkan
  • Function : Author
  • PersonId : 1154265
Frans Slaats
  • Function : Author
  • PersonId : 1154266
Onat Ege Adali
  • Function : Author
  • PersonId : 1154267
Anna Wilbik
  • Function : Author
  • PersonId : 1154268
Frank Berkers
  • Function : Author
  • PersonId : 1064862
Paul Grefen
  • Function : Author
  • PersonId : 992638

Abstract

Contemporary organizations increasingly transition to a service-orientation to better cater to the needs of customers. To offer the resulting complex service solutions, organizations collaborate in business networks to exchange services, which are typically conceptualized by means of service-dominant business models. As business models influence organizational performance, novel service-dominant business models should be evaluated with respect to how value in terms of costs and benefits is captured per actor. However, limited support is present in literature to guide the concretization of costs and benefits in networked, service-dominant settings to assess the viability of the model. In response, we propose a method to guide the concretization of costs and benefits in service-dominant business models. Building upon existing work in terms of networked value capture, we introduce design parameters to concretize costs and benefits and consequently guide the concretization of these parameters by means of a structured process.
Fichier principal
Vignette du fichier
497530_1_En_5_Chapter.pdf (628.6 Ko) Télécharger le fichier
Origin Files produced by the author(s)

Dates and versions

hal-03745807 , version 1 (04-08-2022)

Licence

Identifiers

Cite

Rick Gilsing, Oktay Turetken, Baris Ozkan, Frans Slaats, Onat Ege Adali, et al.. A Method to Guide the Concretization of Costs and Benefits in Service-Dominant Business Models. 21th Working Conference on Virtual Enterprises (PRO-VE), Nov 2020, Valencia, Spain. pp.61-70, ⟨10.1007/978-3-030-62412-5_5⟩. ⟨hal-03745807⟩
36 View
54 Download

Altmetric

Share

More