Digital Servitization: The Next “Big Thing” in Manufacturing Industries - Advances in Production Management Systems. Production Management for the Factory of the Future Access content directly
Conference Papers Year : 2019

Digital Servitization: The Next “Big Thing” in Manufacturing Industries

Ugljesa Marjanovic
  • Function : Author
  • PersonId : 1025110
Slavko Rakic
  • Function : Author
  • PersonId : 1061551
Bojan Lalic
  • Function : Author
  • PersonId : 1025109

Abstract

Manufacturing firms increasingly produce and provide services along with their traditional physical products. This process, better known as servitization, is a mature theme in the literature, flourishing in recent years. Digital disruption is propelling manufacturers to move on towards digital transformation and deliver digital services. Prior research investigated the impact of servitization measured by the traditional services. However, the role of digital technologies in manufacturing is neglected. This paper intends to shed light on the impact of digital service portfolio antecedents on firm performance. Our analysis used the Serbian dataset of 240 manufacturing firms from the European Manufacturing Survey conducted in 2018. The empirical results show that, in manufacturing firms, digital services can significantly increase the turnover ratio. Results indicate that management in manufacturing companies should utilize digital services such as Web-based services for customized product design and Web-based offers for product utilization to maximize firm’s turnover ratio and upgrade current service business model.
Fichier principal
Vignette du fichier
489100_1_En_63_Chapter.pdf (274.35 Ko) Télécharger le fichier
Origin : Files produced by the author(s)
Loading...

Dates and versions

hal-02419220 , version 1 (19-12-2019)

Licence

Attribution

Identifiers

Cite

Ugljesa Marjanovic, Slavko Rakic, Bojan Lalic. Digital Servitization: The Next “Big Thing” in Manufacturing Industries. IFIP International Conference on Advances in Production Management Systems (APMS), Sep 2019, Austin, TX, United States. pp.510-517, ⟨10.1007/978-3-030-30000-5_63⟩. ⟨hal-02419220⟩
139 View
329 Download

Altmetric

Share

Gmail Facebook X LinkedIn More