Passenger transport is a key player in urban mobility. However, it imposes some disadvantages, such as: time wasting, cost of fares and other costs, insecurity, discomfort and damage to the environment. These disadvantages herein called disutilities affect passenger choices and therefore it is necessary to consider them encompassing all modes of transportation. In this study, an analysis of these disutilities was conducted with the purpose of measuring its drawbacks. To this end, a case study in the Greater Tokyo Area (Japan) was carried out and assessed using the Analytic Hierarchy Process. The results showed that from 0,000 to 1,000 automobiles produce the highest level of disutility (0.182) compared with seven other modes of transportation.