This paper proposes a novel method for the structuring of the knowledge of a service process in order to be processed by lightweight declarative computing infrastructures. Through the identification of self-similarities in the process, the flow of the structured information and the sequence of activities performed in the process are easily implemented by means of cyber-physical systems technologies, in order to timely meet the customer/stakeholder’s requirements. The study was performed in a telecommunication service providing organization. Service teams create a collaborative network. With the use of the CPS proposed in this work they can communicate problems and disseminate solutions. This methodology uses the information of a set of performance indicators of the service organization to achieve a better control of the effectiveness and the bottlenecks in the supply network. The methodology is borrowed from the mechatronics field and it is prone to a natural extension and reuse for the similar information structures in manufacturing processes.