Performance Measures at the Accident and Emergency Department in Denmark: The Issue of Unified Targets - Advances in Production Management Systems: Innovative Production Management Towards Sustainable Growth - Part II
Conference Papers Year : 2015

Performance Measures at the Accident and Emergency Department in Denmark: The Issue of Unified Targets

Vivi T. Nguyen
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Iskra Dukovska-Popovska
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Kenn Steger-Jensen
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Kjeld A. Damgaard
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Abstract

The use of performance measures and how they effect in practice for accident and emergency department has been studied in a Danish hospital case. The main findings are that having unified performance targets has consequences for the actual flow of various incoming patients, organization structure, and workflow. Moreover, this study suggests that measuring process lead time and length of stay differentiated by sites and various patient flows will provide a clearer overview of the actual operational performance.
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hal-01431154 , version 1 (10-01-2017)

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Vivi T. Nguyen, Iskra Dukovska-Popovska, Kenn Steger-Jensen, Hans Henrik Hvolby, Kjeld A. Damgaard. Performance Measures at the Accident and Emergency Department in Denmark: The Issue of Unified Targets. IFIP International Conference on Advances in Production Management Systems (APMS), Sep 2015, Tokyo, Japan. pp.637-645, ⟨10.1007/978-3-319-22759-7_73⟩. ⟨hal-01431154⟩
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