The Public Value of Government ICT Investments: Foundations and Applications
Abstract
This paper discusses the concept of public value in
relation to government ICT investment from three perspectives - theory
foundations, assessment methods, and an application example. The
discussion of theory foundations combines attention to the roots of the
concept of public value in political philosophy and public
administration. The origins of the concept of public value are discussed
in terms of foundational ideas in political and moral philosophy about
the nature of the good society: utilitarianism and the social contract.
The concern with public value, or utility, in early Western moral and
political philosophy is central to the two major schools of thought,
utilitarian and social contractarian. The social order that produces the
greatest good or utility for the greatest number is preferred in the
utilitarian perspective. The contractarian view holds that a good
society should be based on shared principles and arrangements that avoid
the potential evils of unconstrained greed. Though these two views
political and moral philosophy differ, they weave similar connections
among the basic concept of value, individual interests, societal
interests, and institutional forms. These concepts and connections are
basic to the public value framework. The framework links value to the
workings of government in terms of individual and group interests in
relation to government policies and programs. this view is reflected in
recent thinking in public administration, particularly in the public
value program described by Moore (1995). In Moore's terms, "value is
rooted in the desires and perceptions of individuals--not necessarily in
physical transformations, and not abstractions called societies." (p.
52) Moore includes both public sector production, i.e., "things of value
to particular clients and beneficiaries," and "establishing and
operating an institution that meets citizens' (and their
representatives') desires for properly ordered and productive public
institutions." (Moore, 1995:53) These foundational ideas then form the
basis for an assessment method and framework designed to operationalize
and provide useful data about the public value outcomes of government
investment decisions. The paper presents a description of the assessment
framework, followed by an example of how the method applies to a
specific ICT investment in a government human service program. A
discussion of the implications of the public value framework for
investment and performance assessment concludes the paper.
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