A Comparison of What Is Part of Usability Testing in Three Countries - Human Work Interaction Design: Usability in Social, Cultural and Organizational Contexts Access content directly
Conference Papers Year : 2010

A Comparison of What Is Part of Usability Testing in Three Countries

Abstract

The cultural diversity of users of technology challenges our methods for usability evaluation. In this paper we report and compare three ethnographic interview studies of what is a part of a standard (typical) usability test in a company in Mumbai, Beijing and Copenhagen. At each of these three locations, we use structural and contrast questions do a taxonomic and paradigm analysis of a how a company performs a usability test. We find similar parts across the three locations. We also find different results for each location. In Mumbai, most parts of the usability test are not related to the interactive application that is tested, but to differences in user characteristics, test preparation, method, and location. In Copenhagen, considerations about the client's needs are part of a usability test. In Beijing, the only varying factor is the communication pattern and relation to the user. These results are then contrasted in a cross cultural matrix to identify cultural themes that can help interpret results from existing laboratory research in usability test methods.
Fichier principal
Vignette du fichier
08-HWID_2009_t_book_final.pdf (135.51 Ko) Télécharger le fichier
Origin : Files produced by the author(s)
Loading...

Dates and versions

hal-01056236 , version 1 (18-08-2014)

Licence

Attribution

Identifiers

Cite

Torkil Clemmensen. A Comparison of What Is Part of Usability Testing in Three Countries. Second IFIP WG 13.6 Conference on Human Work Interaction Design: Usability in Social, Cultural and Organizational Contexts (HWID), Oct 2009, Pune, India. pp.31-45, ⟨10.1007/978-3-642-11762-6_3⟩. ⟨hal-01056236⟩
136 View
85 Download

Altmetric

Share

Gmail Facebook X LinkedIn More